📢 Opening Hours: Monday – Friday 8:30 AM – 4:00 PM | Saturday 10:00 AM – 2:00 PM | Sunday Closed | Public Holiday Closed
Patient Information
Information at your fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Appointments
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 10 minutes.
Appointments types
Appointments for health assessments, complex medical problems or removal of skin lesions all require extra time. Whilst the Doctors aim to keep patients waiting times as short as possible; delays may occur. Walk-ins are -Welcome, New Patient -Welcome
*Late attendance, Cancellation & Fail to Attend Policy
If you are late to your appointment, fail to attend, or cancel within 2 hours of the booked appointment time, it may impact your ability to book future appointments.
By providing notice, you are allowing another patient to receive the quality care they need from our busy clinic.
By submitting this form, I agree to the clinics failure to attend policy and am aware that fees may occur if I and late or do not attend a scheduled appointment.
Fees
Billing Policy
Marsden Family Doctors is a Bulk – Billing Practice.
There are few consultations that might incur private fees for patients. Please check with the reception staff for more information by calling @ 07 3067 2370
Reminder System
At Marsden Family Doctors, we are committed to the ongoing care and wellbeing of our patients. As part of our continuing management of your health, we use a systematic reminder system to support health promotion, preventative care, and early detection of disease.
You may receive reminders from us via SMS, phone call, or other communication methods regarding important health checks, follow-up appointments, care plans, vaccinations, screening tests, or results.
These reminders are part of our commitment to proactive, comprehensive care. We genuinely care about our patients and aim to ensure you receive timely support to maintain your health and wellbeing.
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Communication Assistance
Please notify our reception team upon arrival if you require assistance with communication (e.g., a translator). A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, book online at: http://www.nabs.org.au/ or by phoning 1800 246 945
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time.
If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
However, if you are still unsatisfied, you can write to The Health Care Complaints Commission by clicking here. The HCCC protects public health and safety by resolving, investigating and prosecuting complaints about healthcare. It is an independent body that was established under the Health Care Complaints Act 1993. The organisation has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.
After Hour Services
If you need urgent medical care and Marsden Family Doctors is closed, 13SICK booking lines are open from 6:00 pm on weekdays, 12:00 pm on Saturdays, all day on Sundays and public holidays. Please call an ambulance on 000 if your situation is an emergency.
Nearest Hospital
Logan Hospital – Armstrong Rd & Loganlea Rd, Meadowbrook QLD 41311
Practice Policies
Privacy of Personal Health Information Policy
Social Media Policy
Your Rights as a Patient
Non-English Speaking Patient Policy
AI Transcription Policy
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Bethania Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions. QR code graphic for Bethania Doctors.
FAQs
Is Marsden Family Doctors a Bulk Billing Practice?
Yes, Marsden Family Doctors is a Bulk – Billing Practice.
There are few consultations that might incur private fees for patients. Please check with the reception staff for more information by calling @ 07 3067 2370
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on 07 3067 2370 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you 07 3067 2370
Schedule your appointment today!
Your health is our priority. The dedicated team at Bethania Doctors is here to provide the personalised care you deserve. Schedule your appointment today!